{"id":1949,"date":"2017-05-05T17:04:37","date_gmt":"2017-05-05T15:04:37","guid":{"rendered":"http:\/\/www.bcc-ffm.de\/?page_id=1949"},"modified":"2023-06-28T14:46:02","modified_gmt":"2023-06-28T12:46:02","slug":"resolving-conflicts","status":"publish","type":"page","link":"https:\/\/www.bcc-ffm.de\/en\/competencies\/resolving-conflicts\/","title":{"rendered":"Resolving conflicts"},"content":{"rendered":"
<\/div><\/div><\/div><\/div>

Resolving conflicts<\/p>\n

THOSE WHO HAVE AN INTEREST
\n<\/span>MUST GENERATE INTEREST <\/span><\/h1>\n<\/div><\/div>
<\/div><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div>

Every major public or private sector project has advocates and critics. That these parties also speak out is nothing new. Standing up for one’s interests is routine practice in a democracy. What is new these days is that we have more media and platforms available to this end than ever before. This leads on occasion to believing that \u201cperceived\u201d majorities are easy to mobilise. As a result, not only major projects but even smaller conflicts quickly become a public event that must be sensitively managed by means of communication.<\/p>\n

\u201cBCC has provided communication consulting services in the delicate area of interest representation for over three decades now. Be it airport expansion, climate protection projects, large construction sites or municipal self-determination, we seek and we find solutions. And if the situation demands, we don’t shy away from democratic disputes either. In our work, we rely on communication tools geared to the job at hand. These range, for example, from exploiting the public sounding board through press work and social media communication, through to conceiving and holding informational events and directing our communication specifically to the target group and also to coaching the actors involved. From stakeholder analysis to finding solutions in moderation processes. From game theory to mediation.<\/p>\n<\/div><\/div>

<\/div><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
<\/div>
<\/div><\/div><\/div><\/div>

Transparent communication is the key to broadly conveying information about extensive, long-term public projects. Such communication designed with the target group in mind is thus an essential component in gaining partners and investors, sensitising external opinion leaders to projects and positively convincing stakeholders.\u00a0 Consequently, especially when it comes to urban development and infrastructure projects, we get citizens involved, using citizen participation opportunities, expert panels and a wide range of information and dialogue media. In such a way, we keep the discourse on a factual level and channel critical voices. On a basis of respect for the concerns in question, we maintain a good relationship of trust with relevant decision-makers in politics and administration.\u00a0 BCC has the contact network required and keeps politically relevant topics on its radar screen.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

<\/div>

Moderation<\/h4><\/div><\/div>

Achieving goals together.<\/h4>

Whether ideas are to be developed, problems solved, conflicts eliminated, projects legitimated or goals achieved: group work demands the right kind of moderation \u2013 one that activates the group\u2019s intellectual and emotional potential and pools it together to accomplish a set task.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Construction site communication<\/h4><\/div><\/div>

Stakeholder management for successful real properties.<\/h4>

Developing modern, dynamic office buildings and residential complexes is important for the market and tenants. Builders are increasingly confronted with stakeholders ready to engage in conflict \u2013 from simple tenant complaints to local residents' protests, to well-connected local advisory councils who defend themselves against changes. BCC provides investors and project developers, politicians and administrations with targeted information and moderating \u2013 ideally before conflicts arise.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Participation projects<\/h4><\/div><\/div>

Added value for all.<\/h4>

Major construction and infrastructure projects have a direct and indirect impact on many people with different interests and concerns \u2013 especially when they transform public space. Participation projects bring this field of tension into the open. They give all those concerned room to take a position, put forward their arguments and work together towards a solution.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Stakeholder dialogue<\/h4><\/div><\/div>

Just no surprises.<\/h4>

Companies don\u2019t operate in a vacuum. Their actions have an impact on their environment, their statements generate feedback and their business strategy decisions are evaluated. Channelling the perceptions of different stakeholders in a constructive discourse helps to mitigate risks and exploit opportunities \u2013 in communication and in business.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n